KeyKonnect turns your in-person showings into coaching and insight, the same way it does for your leasing calls, so your team knows what's working and what to try next.
Your best agents have a way of showing a unit that just works. Right now, that stays with them. Tours are where prospects make up their minds, but once the visit ends, none of it gets shared: what prospects asked, what they loved, what made them hesitate, and what your strongest people said that turned a maybe into an application. KeyKonnect turns each tour into something your whole team can learn from.
Your agents already carry a phone on every tour. That's all it takes.
A transcript tells you what was said. KeyKonnect tells you what it meant for the lease.
What they were looking for, what they asked, and how the tour felt to them.
How did the tour land? See which moments sparked interest and where enthusiasm cooled, so you know what resonates in each building.
The questions prospects ask, from parking and pets to utilities and move-in dates. Over time you'll see what people actually want to know about each building, so your team can answer it before they ask.
Commute, schools, budget, space and timing. A clear picture of what matters most to the people touring your buildings.
Price, unit size, noise, the building down the street. Understand what gives prospects pause so your team can address it head on.
Questions about applications, lease terms or availability dates. The moments that show a prospect was ready to move forward.
What's working, where each person shines, and where a little coaching goes a long way.
How each agent guides the tour and connects with visitors, with an overall read of Strong, Satisfactory or Needs Improvement to help you focus your coaching.
How well your team knows the unit, the building and the neighbourhood. Spot where a quick refresher or a better fact sheet would help.
How prospect questions get answered, so you can see which answers land well and share them across the team.
When price or a competing building comes up, see the responses that keep prospects interested and turn them into talking points everyone can use.
How tours wrap up, whether that's an application, a follow-up or a clear plan, so fewer good prospects leave without one.
Specific moments from each tour, what went well and what to try next time, so feedback is concrete and easy to act on.
The things worth knowing about before they turn into problems.
Free rent, free parking or waived fees mentioned during a tour are noted, so you always know what's been offered.
Human rights rules apply in person too. KeyKonnect points out moments worth a second look, like a question about family status, so your team can stay confident and covered.
Learn about the compliance categoriesA repair, an upgrade, a move-in date. Anything your team offers during a tour is noted so it gets followed through after the visit.
Most of what happens on a tour is great work that nobody ever sees. KeyKonnect brings it to light, so you can recognize it, share it, and back your team knowing exactly what's working.
Book a 30-minute demo and we'll walk you through a real Tour Report.
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